Forgotten notes I
Tarmo, a young state-level communication specialist, has been involved in a long-running project affecting local communities, which has faced growing resistance. At a tense meeting, Marta, a local resident, expresses frustration that the state is again asking for their views. She recalls a similar meeting a year ago, where someone took notes, and asks what became of that feedback. Tarmo realises he was the one taking notes, valuing the input at the time, but admits he forgot about them due to the fast pace of the project.
What would you do in Tarmo's place?
- 1. I admit my mistake about forgetting the feedback that was given last year and explain that, due to inclusion of several communities, mistakes can occur.
- 2. I would suggest participating in this round of feedback to have the best chance of it being processed.
- 3. I would stay silent on what happened with the notes.
- 4. I would promise the community that if they participate in this round of feedback, it will be adequately processed.
- 5. I would admit my mistake about not processing the feedback that was given last year. I would then ask if there were anything the community would like to add to previous feedback.